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Privacy Policy

At Andrew Nunn & Associates, we’re committed to respecting and protecting your privacy.

This Privacy Policy explains when and why we collect personal information about our website visitors, customers and people who contact or interact with us, how we use it, the conditions under which we may disclose it to others and how we keep it secure.

If you do not want us to process your personal information as described in this Privacy Policy, please do not provide information to Andrew Nunn & Associates or use our website www.andrewnunnassociates.co.uk

Andrew Nunn & Associates has a Data Protection Officer who is responsible for matters relating to privacy and data protection. The Data Protection Officer can be reached at andrew@andrewnunnassociates.co.uk or 66 South Parade Chiswick W4 5LG. 

 

About Andrew Nunn & Associates

Andrew Nunn & Associates is a trading name of Andrew Nunn & Associates Ltd whose registered number is 04880938 and registered office is The Clock House, 66 South Parade Chiswick London W4 5LG.

 

How do we collect personal information about you?

We obtain personal information about you that you provide to us through our website, emails, phone conversations, documents you provide to us or when you visit our office, for example when you:

        Enquire about specific properties for sale or for rent

        Ask us to value your property

        Register for our email newsletters

        Participate in one of our surveys

        Interact with us on our social media sites

We also obtain personal information relating to you using automated technical means when you visit our website.

 

What type of personal information is collected?

The information we collect from you might include (but is not limited to) your name, address, email address, phone number, date of birth and financial details and any other information you choose to provide to us.

The information we collect through our website using automated technical means includes: the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, identification number, online identifier and location data. We also collect information about your website visit including which website pages are accessed, page response times and length of visits to pages. 

 

How long do we retain your personal information?

We review our retention periods for personal data on a regular basis. We are legally required to hold some types of information for certain prescribed periods to fulfil our statutory obligations. Outside of specific statutory obligations, we will hold your personal data on our systems for as long as is necessary for the relevant purposes for which we use it, or in accordance with any retention periods set out in any relevant contract you hold with us, or until you request your information is deleted from our records.

 

How do we use your personal information?

We may use the information that you directly provide to us in the following ways:

        We may use your name, address and contact details for the purpose of carrying out our obligations arising from any contracts entered into by you and Andrew Nunn & Associates, such as providing you with products and services you have requested.  Our legal basis for this use is that it is necessary for the performance of a contract to which you are party.

        We may use your name, email address and postal address to provide you with information, you have requested from us, respond to enquiries or requests from you, communicate with you in relation to those enquiries or requests.  Our legal basis for this use is our legitimate interests, namely carrying out activities in the course of Andrew Nunn & Associates’s business in response to customer enquiries or requests.

        We may use your name, email address and postal address to provide you with information regarding similar goods and services to those you have already enquired about or purchased.  Our legal basis for this use is our legitimate interests, namely the ongoing marketing of our goods and services to individuals with whom we have an existing relationship in connection with our goods and services and/or who have expressed an interest in those goods and services;

        Where you have entered into a contract with us or we have provided you with services, we may use your name, email address, postal address or phone number to ask for your feedback about the services we have provided to you.  Our legal basis for this use is our legitimate interests, namely evaluating and where necessary improving the quality of our service provision with a view to promoting the success of our business and positive customer relationships.

        Where you are a party to an existing contract with us or regularly enter into contracts with us for our goods and services, we may use your name, email address, postal address or phone number to notify you of changes to the terms and conditions of our services.  Our legal basis for this use is our legitimate interests, namely the administration and management of our business contracts and relationships.

        We may use your name, email address and postal address to send you marketing communications, if you have chosen to receive these. These may include information about properties for rent or for sale, the current property market, promotions or offers. Our legal basis for this use is consent.

        We may use your personal details to verify your identity in order to fulfil our legal obligations in such areas as Money Laundering.  Our legal basis for this use is compliance with a legal obligation to which we are subject. 

We may use the information that we automatically collect using technical means through our website to:

        Administer our site and for troubleshooting, testing, research and statistical purposes. We use Google Analytics, a third-party website monitoring tool. Our legal basis for this is our legitimate interests, namely monitoring the use of our software and IT systems, improving our website

        Measure or understand the effectiveness of our own advertising activityOur legal basis for this use is our legitimate interests, namely improving the relevancy of our advertising;

 

This automated collection of information may involve the use of cookies.  Please see our Cookies Policy for further detail about these. 

We may analyse the personal information we collect directly from you and obtain using automated technical means to create a profile of your interests and preferences so that we can contact you with information relevant to you (if you have chosen to receive marketing communications from us). 

We may also use any of your personal information that we collect from you directly and additional information about you from external sources where necessary to detect and reduce fraud and credit risk.  These sources include the publicly accessible Land Registry and various credit reference agencies.  Our legal basis for this use of your personal information is our legitimate interests in preventing our business being subject to fraud or credit risk.

 

Who has access to information?

We will not sell or rent your information to third parties.

We may pass your information to third party service providers, including but not limited to:

        Business partners, suppliers and sub-contractors working on our behalf for the purposes of completing tasks and providing services to you. 

These are Webdadi who run our website and sales and lettings database and several credit referencing agencies who advise us on creditworthiness for our rental business and Dow Jones who advise us on Anti Money Laundering issues. 

 

        When we use third party service providers, we disclose only the personal information that is necessary to deliver the service and we have a contract in place that requires them to keep your information secure and otherwise use your information in accordance with applicable data protection law. 

 

We may disclose your personal information to our insurers and /or professional advisers insofar as reasonably necessary for the purposes of obtaining and maintaining insurance coverage, managing risks, obtaining professional advice and managing legal disputes.

We may transfer your personal information to a third party as part of a sale of some or all of our business and assets, or as part of any business restructuring or reorganisation, or if we’re under a duty to disclose or share your personal data in order to comply with any legal obligation or to enforce or apply our terms of use or to protect the rights, property or safety of our customers. However, we will take steps with the aim of ensuring that your privacy rights continue to be protected.

In addition to the specific disclosures set out in this section, we may disclose your personal information where such disclosure is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person, or for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative out-of-court procedure.

 

Your rights

In this section we have summarised the rights that you have under data protection law.  Some of the rights are complex, applying only in certain circumstances and subject to certain exceptions, and in the interests of keeping this policy concise, not all of the details have been included in our summaries.  Accordingly, you should read the relevant laws and guidance from the regulatory authorities for a full explanation of these rights.  

You have the right:

        To object to us processing your personal information for marketing purposes. If you object, we will stop processing your personal information for this purpose.  When we collect your data, you can choose whether you wish to receive marketing communications from us. If you wish to stop receiving marketing communications, you can opt out at any time by clicking an ‘unsubscribe’ link at the bottom of one of our emails.

        To access the information we hold about you and certain information about our processing of it and your rights in relation to it. 

        In certain circumstances, to obtain erasure of the personal information we hold about you, subject to certain exceptions.

        To rectification of the information we hold about you.

        In certain circumstances, to restrict our processing of your personal information or object to us processing it. If you object, we will stop processing your personal information unless certain exceptions apply.

        Where our legal basis for processing your personal information is your consent or the performance of a contract and we process it by automated means, to be provided with the personal information we hold about you in structured, commonly used and machine-readable format and to transmit the information to another controller.

        To not be subject to a decision based solely on automated processing, including profiling, that produces legal effects concerning you or similarly affecting you, subject to certain exceptions.

        Where our processing of your personal information is based on your consent, to withdraw that consent at any time.  If you withdraw your consent, we will stop the relevant processing, but it will not affect the lawfulness of our processing before the withdrawal.

To exercise any of these rights, email us at andrew@andrewnunnassociates.co.uk or write to us at The Clock House 66 South Parade Chiswick W4 5LG.  In addition, you can exercise your right to object to direct marketing at any time by clicking an ‘unsubscribe’ link at the bottom of one of our emails.

If you consider that our processing of your personal information infringes data protection laws, you have the right to lodge a complaint to a supervisory authority responsible for data protection.  You may do this in the EU member state of your habitual residence, your place of work or the place of the alleged infringement.  More information about lodging a complaint with the Information Commissioner’s Office (the relevant UK supervisory authority) can be found at https://ico.org.uk/concerns/.

 

Security precautions in place to protect your information

We take appropriate technical and organisational precautions to secure your personal information and prevent its loss, misuse or alteration. All information you provide to us is stored on our secure servers. Where we have given (or where you have chosen) a password which enables you to access certain parts of our websites, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

The transmission of unencrypted (or inadequately encrypted) data over the internet is inherently insecure, and for this reason we cannot guarantee the security of data sent between us over the internet. 

 

Use of Cookies

Like many other websites, our website uses cookies. 'Cookies' are small pieces of information sent by an organisation to your computer and stored on your hard drive to allow that website to recognise you when you visit. They collect statistical data about your browsing actions and patterns. 

Cookies allow us to provide important site functionality so you don’t have to re-enter lots of information. They also allow us to remember what links and pages you have been or viewed during a session. This helps us deliver a better, more personalised service to you.

It is possible to switch off cookies by setting your browser preferences. For more information on the Cookies we use, visit our Cookies Policy.

 

Links to other websites

Our website may contain links to other websites run by other organisations. We are not responsible for the privacy practices of those organisations or the content of their websites. You should read the privacy policies of these organisations before providing them with any personal information.

 

Review of this Policy

We keep this Policy under regular review. This Policy was last updated on 8th May 2018.

If we change our Privacy Policy we will post the changes on this page and may place notices on other sections of the website and/or notify you by email.

 

Further information

You can obtain further information about data protection laws by visiting the Information Commissioner's Office website at www.ico.org.uk.

 


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Testimonials

 

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I engaged Andrew Nunn to sell my house. I was absolutely delighted with the results and my house actually sold for the asking price (something almost unheard of in the current market). Andrew's knowledge of the market is vast and we had many detailed conversations about price point, selling strategy and other related issues. Andrew is never too busy for these detailed and helpful conversations. He is supported by an excellent, high calibre and ultra professional team. I recommend Andrew Nunn and Associates highly.

 

FP


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Suzana, thank you for all your help, hard work and patience for the renovation of our three bedroom house. You were a huge help, always positive and willing. It made all the difference to us.

Mr/s D


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We have used Andrew Nunn as our letting and managing agents for several years, after having used other agents previously.  Without any doubt, the service which we have received form Andrew Nunn and Suzana has been our best experience of managing agents.  Suzana has been tested in many challenging situations.  She has a patient, diligent and helpful approach which we have not found anywhere else.  Thank you Andrew Nunn

 

Mrs Diane Redding


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I have only been with Andrew Nunn for 6 weeks now, but so far so very good. They let my property very quickly and to good tenants.
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Dear Katherine

Many thanks, I would like to take this opportunity to thank you for all your skilful and hard work you provided us for last year, and we wish you a very good 2016

Kind Regards

Peter


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I’ve said it before and I’ll say it again:

Having lived in Chiswick for the last 36 years, my high expectations of Andrew Nunn & Associates were more than exceeded.

Top class service from valuation to completion with real local knowledge and expertise achieving a successful outcome in the shortest time period.

We will, of course, be recommending you to our many friends in W4 and anyone else who asks.

Thanks again.

Ian

PS Presume the ‘Sold’ sign will be appearing soon outside No 63…one last photo before we go.

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Dear Suzana


Based on the service that we have received from you we would only say that the Gold Award is well deserved. Thank you and congratulations.

Best

Joseph and Shirly


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After three years of letting through Andrew Nunn I could not be happier with their service. Professional, helpfuI and caring, the team manages to think of landlord and tenant alike and keep everyone informed. All communication, paperwork, regular checks etc. are managed promptly and reliably. I continue to be a happy landlord!
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Dear Mr Nunn

I felt I must formally write and thank you and your company in total for the helpful and friendly way you all approached the sale of my property in Ramillies Road.

Joanna Woods was a tower of friendly strength throughout so that the hassle was minimised for me while the whole process went exactly to schedule.

Thank you very much and I wish you all the best

Christina


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Dear Andrew

I want to acknowledge the excellent service you have provided in the last few months in the sale of my property in Chiswick. 

Speedy communication, sensible and thoughtful advice, reliable action, skilful negotiation – all totally professional.  I felt in safe hands and able to rely completely on your doing what you said you would do, promptly and to a high standard.  You were good at assessing matters such as buyer attitude and survey reports and, without making light of my feelings, you soothed the tensions which inevitably arose in the course of dealing with three sets of buyers.  Most importantly, you were always on my side, which in my experience is not always the case with estate agents.

Jo and Jessica provided an excellent service too.  They were always helpful, efficient, sympathetic during the few hiccups that occurred and above all, friendly.

Please feel free to contact me for a reference at any time.

With best wishes.


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Dear Andrew and Jo

Thank you for everything that you have helped with in terms of the sale of the flat. Your help has been much appreciated especially as I am out the country. I am very pleased that I chose your agency and you are an asset to Chiswick.

I hope that you both have a very good, peaceful Christmas.

Regards
Margarithe

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We didn't have a second's regret that we'd chosen Andrew as the agent for our sale.  He was supportive, professional and attentive throughout, and made the whole ghastly business of selling and buying as bearable as it could be.  The brochure he produced was terrific and got a lot of interest - and serious offers - quickly, and he was really helpful during the whole process, keeping in constant touch and combining informativeness with informality.  It was particularly good to have someone who knows the local housing market so well and was in a position to advise us on our prospective purchase as well as the sale, and on movements in demand and prices.  I'd thoroughly recommend him to anyone buying or selling in Chiswick.
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I recently bought a flat in Chiswick through Andrew Nunn & Associates, working with Jessica throughout. Although it turned out to be a relatively complicated purchase, my experience with Jessica was first class. Although it is, of course, the sellers who pay the estate agents' fee, as a buyer I always had an excellent sense of customer service . Jessica was consistently positive, proactive and helpful and she always went the extra mile in helping to expedite matters. I dealt with many estate agents during my search and Jessica was by far the best of them. She is a credit to her company and I have no hesitation in recommending her and Andrew Nunn & Associates to anyone looking to buy or sell in Chiswick.
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Efficiency

Andrew Nunn & Associates provided a fault-less service in the letting of my Chiswick house recently. The tenants they found were professional with excellent references/background - right on spec. Communication throughout the process was timely and clear. Unlike some of these types of transactions the whole thing went very smoothly.
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Working with Katherine @ Andrew Nunn & Associates has been fantastic. She worked hard to get our offer accepted on a competitive property, and throughout the entire process, has been exceptionally clear in how things work, and what our expectations should be.

We've worked with several other competing estate agents over the years, and Katherine and her colleagues have been exceptional on all levels. From phoning the office (you get straight through to a person), to asking for help/clarity, to expediting the processing of our application - 5 star service all the time.

Thanks Katherine!
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Dear Andrew. We just wanted to drop you a note to say thank you for all your hard work securing the sale. It's certainly been 'a journey' as they say and your advice and patience throughout the whole process has been invaluable.  We couldn't have done it without you , and Andrew I think you've earned more brownie points than anyone else over the past ... cough cough months!

Thanks again ! Much appreciated
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Andrew. I just called to talk directly but I think you’re busy today. Just wanted to say thank you very much for your work on our flat and the ease with which you closed out the negotiations with the buyer at such a good price.  You were streets ahead of the other agents and it is much appreciated.

Thank you,


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The lettings department of Andrew Nunn and Associates has through the years provided a professional and honest service when letting my properties.  The benefit of having a small agency with local expertise means that their service is tailored to the area and they have a personal interest in letting my properties.

I believe that they treat both professional and private landlords with the same level of service. When organising viewings, they successfully pre-select potential tenants for the property they are specifically looking for and thus it takes fewer viewings to find the right tenant.    Once tenants are found, the paperwork received is kept to the minimum and the process is made simple by their friendly and efficient staff.  Through the tenancy, they manage to maintain a professional level of communication between tenants and landlords and any requests made are always considered and if necessary, taken care of.
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Andrew Nunn have been letting and managing our property in Chiswick for a number of years. They provide a friendly yet highly professional and efficient service - by far the best in our experience . . . and we have tried a number of letting agents in the area. It is reassuring to deal with an independent agent, who specialises in the local area and is able to advise us well. Their in-depth local knowledge also means they are able to recommend some excellent local contractors, who provide a good service at reasonable prices. Feedback from our tenants is also very positive. We are delighted to have found them and would highly recommend them as letting / managing agents.
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Andrew Nunn, Jessica and Julien are very professional people and a great team: it was a pleasure to deal with them.They are expert, honest, straightforward and hard-working. They gave us good professional advice based on exceptional local knowledge, supervised the whole process of the sale most efficiently from start to finish and reduced our stress to a manageable level! We wholeheartedly recommend Andrew and his team.